We want you to feel confident and comfortable with your purchase. If for any reason you are not satisfied with your order, we offer returns under the following conditions.

1. 30-Day Return Window
You may request a return within 30 days from the date of delivery.
Requests made after 30 days may not be eligible for return or refund.

2. Condition of Returned Items
To be eligible for a return, items must be:
• Unworn
• Unused
• In original packaging

We reserve the right to refuse returns if items show signs of wear, damage, or alteration.

3. Earrings Policy
For hygiene reasons, earrings are non-returnable unless they arrive damaged or defective, except where required by applicable law.

4. Natural Pearl Disclaimer
Each pearl is naturally unique in shape, surface texture, and tone.
Minor variations are natural characteristics of genuine pearls and are not considered defects.

5. Returns for Damage, Defect or Our Error
If your item arrives damaged, defective, or we sent the wrong item, please contact us as soon as possible, ideally within 48 hours of delivery, and provide clear photos of the issue.
After verification:
• We will offer a FULL REFUND of the total amount paid.
• Return shipping costs will be paid and covered by us.

6. Personal Returns (Change of Mind / Unwanted)
Returns due to change of mind, no longer wanted, or personal reasons are accepted within the 30-day return period.
Please note:
• Customers are responsible for all return shipping costs.
• The original shipping cost we paid for your free shipping will be deducted from your refund.
• The final refund amount = product price minus the original shipping fee we covered.

7. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item according to this policy and place a new order.

8. Refund Processing
Once the returned item is received and inspected, refunds will be issued within 3–5 business days to the original payment method.
Please note that your bank or payment provider may require additional processing time.

9. How to Request a Return
To initiate a return, please contact our support team at:
Email: support@mirenpearl.com

Please include your order number and the reason for the return in your message.